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Key account management :

by Woodburn, Diana.
Additional authors: McDonald, Malcolm.
Edition statement:3rd ed. Published by : Wiley, (Chichester, West Sussex, U.K. :) Physical details: xx, 476 p. : ill. ; 25 cm. ISBN:9780470974155 (pbk.); 047097415X (pbk.). Year: 2011
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Item type Current location Collection Call number Status Date due Barcode
Book (Long Loan) Book (Long Loan) GU Main Campus
General Stacks
Reference HF5438.8.K48 M35 2011 (Browse shelf) Available 18008621
Book (Long Loan) Book (Long Loan) GU Main Campus
General Stacks
Reference HF5438.8.K48 M35 2011 (Browse shelf) Available 18008622
Browsing GU Main Campus Shelves , Shelving location: General Stacks , Collection code: Reference Close shelf browser
HF5438.25 .J657 2009 Customer centered selling : HF5438.4 .D38 Magic Numbers For Sales Manage HF5438.4 .D38 Magic Numbers For Sales Manage HF5438.8.K48 M35 2011 Key account management : HF5438.8.K48 M35 2011 Key account management : HF5439.H82.D48 Simply Rich- Life And Lessons HF5439.5 .G83 2007 The sales manager's guide to developing a winning sales team :

Includes bibliographical references and index.

"This helpful text clearly sets out the very best, state-of-the-art strategies in key account management. The authors provide the tools and processes for successful KAM, from developing a customer categorization system that really works, to analyzing the needs of key accounts. Topics include why key account management has become so critical to commercial success; the role of key management in strategic planning; how companies build profitable relationships with their customers; and what it takes to be a successful key account manager."--

"This helpful text clearly sets out the very best, state-of-the-art strategies in key account management. The authors provide the tools and processes for successful KAM, from developing a customer categorization system that really works, to analyzing the needs of key accounts. Topics include why key account management has become so critical to commercial success; the role of key management in strategic planning; how companies build profitable relationships with their customers; and what it takes to be a successful key account manager"--

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